Wave radio died
We left the house Saturday morning and all was well. Returned Sunday and my Bose Acoustic Wave Radio was showing all the characters on the display. I searched the knowledge base and attempted a reset. The only thing that changed was one set of lights went out when the battery pack was out of the unit.
Next I tried to submit a return only to find that when I listed the S/N it couldn’t be found. I’ll admit that this is a first generation AWR but Bose has been great about past repairs of my outdoor 251 speakers so I was surprised that the S/N wasn’t recognized.
My question is twofold; First, does Bose still service these old items and second, since there was no avenue to continue the repair submission without the S/N, or is there? Do I need to call support? I suppose I would also listen to advice for an at home fix as well!
Bose product name
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took