I had toruble connecting my wave sound touch to my new PC after not using it for a year. Everything was working but i got some messages like could connect to your account and stuff like that... I read the threads and reseted the sound touch and I figured it needed an update. So I chose the
IP version through my browser. Update stopped after about 20% and wave soundtouch switched off. Now my pc doesnt even recognize it
when its connected via USB. i tried to put update on a stick, but update doesnt start updating at all after the PLEASE WAIT message
What should i do???
Feb 26, 2019
Hi there @EddieGX , and welcome to the Community!
I'm sorry to hear of the issues that you've started experiencing with you Wave SoundTouch and would be happy to help!
When you perform this direct IP update, there is an update file for the Wave SoundTouch, and the Wave Soundtouch IV.
To ensure that I am providing you with the correct advice, can I ask what version of the Wave you have? This would be written on all of the model information on the underneath of the Wave system.
Please get back to me when you can to confirm this!
Liam W - Community Support
Thanks for posting and updating us on this. Can you please confirm which screen you see once you attempt the DirectIP method?
To correctly perform this please follow these steps:
If the browser returns to the initial system setup screen, the update has failed. The wrong update file may have been used. Please access the download site and try again.
Please update me on the result of this.
unfortunatelly thats not possible. My pc doesnt see the sound touch as a peripheral and sound touch app does but i cant get nowhere near setting it up (ad speaker)
There is a "problem with a usb connection" after a minute of the app trying to hook it up, which there isnt....
I tried a stick again but nothing happens, no update
Thanks for posting and updating me on this. As we aren't able to progress further with this I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
I am deeply sorry that I wasn't able to provide you with a solution via this platform.