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Missp
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Registered since

Jul 4, 2021

Wave soundtouch iv music system i am unable to play Spotify and presets ysing soundtouch app, messa

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Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Tegan_M
Moderator

Re: Wave soundtouch iv music system i am unable to play Spotify and presets ysing soundtouch app,...

Hi Missp,

 

Welcome to the community, so sorry to hear that you are experiencing some issues using Spotify and Presets on your SoundTouch Wave IV.

 

Are you able to play any radio channels through the SoundTouch app which are not your set presets? This way we can determine if there is an issue with your WiFi connectivity to your Wave.

 

When logging into the SoundTouch app, can you also see that your presets are loaded and saved? Do ensure that these presets are not empty, otherwise no channel will play on that selected preset.

 

I look forward to hearing from you.

 

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