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ttaylor
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Nov 2, 2019

What happened to the playlist selection on the soundtouch app?

 the latest update removed the option -- really????

How am I going to play my playlists now?

Please update the app.

6 REPLIES 6
Moderator

Re: What happened to the playlist selection on the soundtouch app?

Hello TTaylor, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

Can I please ask which music service you are referring too as some have this option and some don't? 

 

I look forward to your response. 

 

Kind Regards,

Vicky W - Community Support 

ttaylor
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Re: What happened to the playlist selection on the soundtouch app?

The option was in the My Music Library selection

The current options are

Search

Artists

Tracks

Genres

Composers 

It used to have Playlists -- which is not in this current version

Moderator

Re: What happened to the playlist selection on the soundtouch app?

Hello TTaylor, 

 

Thanks for confirming that. 

 

Are you running this from a Mac or a Windows computer pulling your iTunes library?

 

If so, we are using the information provided by Apple (iTunes) to provide these options. If this has been removed by Apple we will not be able to have this as an option anymore. This was removed by the Apple update to iTunes and not by the SoundTouch update. 

 

If you would like me to, I can submit a feature request to ask our developers to look into seeing if this can be brought back. 

 

If any other users would like this, please let me know as I can submit a feature request on your behalf too. 

 

I do apologize for any inconvenience caused. 

 

Kind Regards, 

Vicky W 

 

 

 

 

 

 

ttaylor
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Re: What happened to the playlist selection on the soundtouch app?

I'm using Windows --- my music library is connected to Windows Media Player

thanks

Moderator

Re: What happened to the playlist selection on the soundtouch app?

Hey TTaylor, 

 

Thanks for getting back to me so quickly. 

 

Can I please confirm, are your playlists showing on the physical player outside of the SoundTouch app? 

 

If so, please can you remove and then re-add the library to synchronize it again. To delete the library: 

  1. On the right, choose the menu icon.
  2. Choose "Settings".
  3. Choose "Music Services".
  4. Choose "Music Library on Computer" or "Music Library on NAS" depending where the library is located.
  5. Choose the desired music library.
  6. Choose "Remove Music Libary".
  7. Choose "Remove" on the confirmation screen.

Once it has been deleted please can you sign out of the app and then sign back in before re-adding the library to your device. 

 

I look forward to hearing how you get on. 

 

Kind Regards, 

Vicky W 

ttaylor
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Re: What happened to the playlist selection on the soundtouch app?

Thanks... 😁 your solution worked.  I will keep this in mind for future updates. 🤔

I appreciate the effort.