Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
CJay
Participant
  • 0
  • 2
  • 0
Registered since

Aug 29, 2019

Adjusting bass for Soundware via Bose Connect Android App.

Your documentation states that all I have to do is:

  1. Once the app is installed and the speaker is connected to your device, tap the gear icon (Settings) in the top right corner
  2. In the Settings menu, select Bass
  3. Scroll left or right on the dial below the number to adjust the bass. The bass adjustments are "0" for the highest (default) and -8 for the lowest

 

As you see in my provided screenshot, there is no Bass menu selection from the Settings menu.


So... My question is: How do I increase the Bass level for my Soundware device?

Screenshot_20190829-151409.png

1 ACCEPTED SOLUTION

Accepted Solutions
Jessie_O
Moderator

Re: Adjusting bass for Soundware via Bose Connect Android App.

Bose Best Answer selected by Moderator Jeff_G

Hi CJay, 

 

Thank you for following up.

 

I have notified the department to get this documentation edited. 

 

The Adjustment is a Bass reduction rather than an increase so the most bass will be at 0. 

 

Kindest, 

 

Jessie O 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

3 REPLIES 3
Jessie_O
Moderator

Re: Adjusting bass for Soundware via Bose Connect Android App.

Hi CJay, 

 

Thank you for taking the time to post and welcome to the Community!

 

I'm sorry to hear of the issues you are having adjusting the Bass. You are in the right place, you just need to click on the Dialogue Adjust and you will be able to make all your adjustments. 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Community Support 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
CJay
Participant
  • 0
  • 2
  • 0
Registered since

Aug 29, 2019

Re: Adjusting bass for Soundware via Bose Connect Android App.

One sign of good customer service is the speed at which support responds to a customers request for information or assistance. In that, you have exceeded expectations, Thank you.


You asked me to update you as to how I get on. So...

 

Where Bose has failed to meet an acceptable level of service for their entire customer base, is not taking the necessary steps to update published documentation. Not doing so creates confusion for the customers that are trying to understand all of the product capabilities and limitations. I expect much better from the Bose brand.

UPDATE THIS: https://www.bose.com/en_us/support/article/Adjusting-bass-soundwear.html

The menu item you pointe to only allows for bass reduction for verbal speech (live or recorded).

So then, Am I to understand that the bass set at zero is the loudest possible and that the Soundwear device is meant to provide upper and midrange quality audio with little to no bass?

 

 

Jessie_O
Moderator

Re: Adjusting bass for Soundware via Bose Connect Android App.

Bose Best Answer selected by Moderator Jeff_G

Hi CJay, 

 

Thank you for following up.

 

I have notified the department to get this documentation edited. 

 

The Adjustment is a Bass reduction rather than an increase so the most bass will be at 0. 

 

Kindest, 

 

Jessie O 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post