I am using the companion speaker for skype meetings and it works great most of the time. Occasionally, the microphone stops working and the sound becomes distorted. The only way to restore the sound is to switch off/on the companion speaker. The sound issues are not related to the skype connection quality. I am using a Mac Book Pro with OS X 10.13.4, Skype version 22.214.171.124 and the latest firmware of the companion speaker (1.1.3).
I really like this product. It would be great if you could iron out these issues with a firmware update.
Hi there, Matthias!
Welcome to the community and thanks for posting! I'm happy to hear that for the most part, you're enjoying your SoundWear Companion.
I'd like to try some troubleshooting steps that I'm including below:
Let me know if this helps? I hope you have a great day!
Shiloh - Community Support
I tried that but I still get sporadic bluetooth issues with sound being distorted. Re-connecing fixes it in most cases, but sometimes the only thing that helps is to restart the SoundWear Companion.
Thanks for getting back to me and for trying that. I have another question - does this issue occur while paired with devices other than your Macbook?
I hope that you have a great day!
Thanks for chiming in. I am so sorry to hear about that. Could I ask if you tried the troubleshooting steps offered by @Shiloh_C?
Tony G - Community Support
Here is what I have done.