Huan Nguyen
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May 8, 2018

Can't addjust volume on Youtube app(Use Iphone)


I bought SoundWear Companion speaker, everything that ok, but I watch clips by youtube app on my iphone, I can't addjust volume by Soundwear. 

I can addjust volume on itune by Soundwear. 

Bose Soundwear is support only on itune?

Community Manager - Retired
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Mar 15, 2018

Re: Can't addjust volume on Youtube app(Use Iphone)

Hello Huan Nguyen


Thanks for posting in the community!  Sorry to hear about the volume issues as this can certainly be frustrating!  This is certainly strange as there shouldn't be a difference between controlling volume between apps on an iPhone as the volume should be controlling the master volume of the iPhone.  Have you been able to test this with a different mobile device at all yet?  I would also recommend trying to clear the pairing list by holding down the Bluetooth button down for about 10 seconds.  A tone or voice prompt will emit stating the list is cleared.  From here, you would want to forget the device on the iPhone and re-pair the speaker again.


Let us know how it goes!


Warm Regards,

Tony A - Community Support