Crashes windows

Highlighted
Silent Starter

Crashes windows

I’m using this with an HP laptop where I live constantly on meetings via business Skype. If I try to do anything in any application other than business Skype the sound drops completely, then Skype crashes, then windows crashes- forcing me to reboot the computer and loose my work.

I want this Bose product to work....is there a fix for this? If not I must return it.
2 REPLIES
Moderator

Re: Crashes windows

Hi Queen,

 

Thank you for reaching out to the community. Sorry to hear about your experience. Can you verify you have the most recent software for your Skype application? Also, please be sure the Bluetooth on your computer has the most up-date-drivers, I recommend that you check with the manufacturer. 

 

Just to clarify, does this happen with any other application on your computer? 

 

Let me know your findings when you get the chance.

 

 

Thank you again,

 

 

Mohsin - Community Support

Silent Starter

Re: Crashes windows

Everything is up to date. Also, the microphone won’t pick up my voice if someone else is talking. This is a speaker- not meant for 2 way sound. Returning it.