Chandd_t9
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Sep 26, 2019

Problem answering phone call soundsport free wireless and iphone7

Hi I have a problem when answering a phone call on my iphone7 when my soundsport free wireless headphones are connected. 

When the phone rings, I can answer the call but the sound and mix default to the phone, not the earbuds. 

How do I set the default such that the call automatically goes to the earbuds when they are connected?

1 REPLY 1
Jeff_G
Moderator

Re: Problem answering phone call soundsport free wireless and iphone7

Hello Chandd_t9. 

 

Thank you for reaching out via the Bose Community. 

 

I am sorry to hear you have had issues answering calls with your SoundSport Free wireless headphones. 

 

I would recommend checking your audio routing settings via the iPhone to ensure Bluetooth headet is enabled. 

 

Settings > General > Accessibility > Touch > Call Audio Routing > set the option to "Bluetooth Headset."

 

I hope this helps! 

 

Kind regards, 

 

Jeff G - Community Support

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