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Sep 26, 2019

Problem answering phone call soundsport free wireless and iphone7

Hi I have a problem when answering a phone call on my iphone7 when my soundsport free wireless headphones are connected. 

When the phone rings, I can answer the call but the sound and mix default to the phone, not the earbuds. 

How do I set the default such that the call automatically goes to the earbuds when they are connected?


Re: Problem answering phone call soundsport free wireless and iphone7

Hello Chandd_t9. 


Thank you for reaching out via the Bose Community. 


I am sorry to hear you have had issues answering calls with your SoundSport Free wireless headphones. 


I would recommend checking your audio routing settings via the iPhone to ensure Bluetooth headet is enabled. 


Settings > General > Accessibility > Touch > Call Audio Routing > set the option to "Bluetooth Headset."


I hope this helps! 


Kind regards, 


Jeff G - Community Support

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