Soundwear Companion Bluetooth call issues

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Audible Advocate

Soundwear Companion Bluetooth call issues

I have been trying to use the Soundwear Companion as a speaker phone with my iPhone 6s.  I can hear the other party fine, but they constantly complain that my voice is coming in and out.  This has been a constant complaint since I got it 6 months ago and in a variety of environments.

 

Has anyone else experienced this?  Any tips to fix - one of the main reasons I got this device was for the bluetooth calling support.

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Accepted Solutions
Audible Advocate

Re: Soundwear Companion Bluetooth call issues

Due to the way we use the device, it has been difficult to adequately test use of a different device.  What I have done is update to the latest firmware, and it seems to have improved - though there are still times in almost every conversation where the other end will drop out for the middle of a sentence and have to repeat.  I will continue to look for a time to test with a different device and report back.

5 REPLIES
Moderator

Re: Soundwear Companion Bluetooth call issues

Hi thenebaneks,

 

Thanks for posting. Let's see what we can do to get this working right for you. The first thing I would ask is, Would it be possible for you to try the speaker on another mobile device for troubleshooting?

 

Please come back and let us know,

 

Tony - Community Support

Audible Advocate

Re: Soundwear Companion Bluetooth call issues

Due to the way we use the device, it has been difficult to adequately test use of a different device.  What I have done is update to the latest firmware, and it seems to have improved - though there are still times in almost every conversation where the other end will drop out for the middle of a sentence and have to repeat.  I will continue to look for a time to test with a different device and report back.

Moderator

Re: Soundwear Companion Bluetooth call issues

@thenebaneks thank you for the update. Check back with us when you can!

 

Have a great weekend,

 

 

Mohsin

Audible Advocate

Re: Soundwear Companion Bluetooth call issues

Still haven't been able to test with a different device sufficiently, but since the problem has pretty much gone with the firmware update I'm going to mark that as the solution.  Will post again if it returns.

Moderator

Re: Soundwear Companion Bluetooth call issues

@thenebaneks well that is good to know, glad to hear that it is working better for you. I appreciate that you came back to share this as well, as it might help other users in the community. 

 

Take care, 

 

 

Mohsin