Soundwear turns off for no reason

[Sandiegojeff]

I am using the soundwear on my pc, and when I am on a skype for business call, the unit turns off. I can be speaking or listening and it shuts off. Is there a fix for this?

[Shiloh_C]

Hi Sandiegojeff,

Thanks for posting!  I'm glad that you reached out.  Let's get this figured out for you.

Is it possible that your computer is timing out and going to sleep?  And does this occur on any other devices or does the Soundwear work fine with other devices?

I hope that you have a wonderful day!

Take care,

Shiloh - Community Support