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Quiet Contributor
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Jul 11, 2018

Alarm goes off middle of the night - app update?

I updated to the new app version yesterday.  Last night at 1:40am the alarm went off and nothing was set on the phone app.  Could this possibly be related to the app update? - obviously, this is a major issue!

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Community Manager - Retired
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Mar 15, 2018

Re: Alarm goes off middle of the night - app update?

Hi DarrylG

 

Thanks for writing in!  This is certainly a strange issue, but I'd be glad to help!  

 

When you mention the phone app, are you talking about the Sleep app or the native clock/alarm app on your mobile device?

 

Can you also try and uninstall and reinstall the Sleep app as well?

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support 

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Jul 11, 2018

Re: Alarm goes off middle of the night - app update?

Hi, Tony

 

I'm referring to the Bose Sleep app on my phone.  After this happened I reset the base and rebooted the phone and it hasn't occurred since.  Still having trouble, however, with sound cutting out when laying on my side with the elastomer tips apparently squeezing closed.  I've given these a full week and really want them to work but this issue will cause me to return them.

Thanks,

Darryl