Victorr55
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Jun 18, 2017

Android app not downloading for Hearphones

I see the app in the Android app store, but it will not download.  Any ideas?

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ST - Hearphones
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Dec 23, 2016

Re: Android app not downloading for Hearphones

Hi Victorr55,

 

Thanks for joining the community.

Are you seeing an error message?

 

ST

Victorr55
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Jun 18, 2017

Re: Android app not downloading for Hearphones

Looks like it's downloading, then times out and says it could not download the app. Strong wifi, so not that.

ST - Hearphones
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Dec 23, 2016

Re: Android app not downloading for Hearphones

Hi Victorr55,

 

Please tell us

  • what Android device you are using
  • what operating system level
  • how much free space you have on the device

 

Thanks,

ST

Victorr55
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Jun 18, 2017

Re: Android app not downloading for Hearphones

Using Android 6.0.1

Lots of storage 32GB

On a Samsung J series smart phone with bluetooth, etc.

ST - Hearphones
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Dec 23, 2016

Re: Android app not downloading for Hearphones

Hi Victorr55,

 

I'm sorry to have kept you waiting.

 

Please give us a call at 800-761-2673. We will help you.

 

Thanks,

ST