Another Frustrating Moment with a Bose App
My wife purchased a pair of Sleepbuds on Saturday, the 08th of December 2018.
After opening the box and Charging the sleepbuds she tries them on. Nothing Happens!
Instructions says download Bose sleep App, downloaded fine to iphone 7.
Searching for Sleeps buds.
We're still looking for your sleepbuds.
if they don't show up, try this:
1. Remove the sleepbuds from the charging case to power them on. Did this, didn't work.
2. Make sure they're within 30 ft. of this device. Device is in my hand, and my hand is not longer that 30 ft.
3. Connect the case to power, then place the sleepbuds in the case and remove them again. Did this too, still didn't work.
So, now I'm here in the forum, and see several suggestions that say:
- Call customer support
Wait a minute, it's a brand new product and it doesn't work out of the box. Would you buy a brand new car and take it in for repairs, because something is not working. I think not! You would request that you money be returned.
Bose, does you company do any Quality Assurance for your applications?
My suggestion to my wife is to take it back to the store and get her money back. Why? Because it didn't work out of the box. Then, there are no reliable instructions to get the friggin earphones working.
According to the charging case, the sleepbuds are fully charged. However, no matter what device I use, there are no sleepbuds showing up as a bluetooth device.