Highlighted
Bjwinspect
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Sep 24, 2017

Bluetooth stuttering, hearphones

I have a set of hearphones,  and also a set of quite control 30.   Using a good quality Bluetooth steamer with my tv , the quite control 30 works perfectly. The hearphones will periodically sutter, this will occur even if very close to the transmitter.  With the QC30 I can go into other rooms and keepp a good connection, the problem is not with low transmission output.  Any ideas?

3 REPLIES 3
Community Manager

Re: Bluetooth stuttering, hearphones

Hi Bjwinspect,

 

Thank you for joining the Bose Hearphones Community. 

 

I'm sorry you are having trouble with your Hearphones stuttering when you connect via Bluetooth.  You've done some great troubleshooting and I agree, it sounds like you have isolated the problem to the Hearphones. Let's try clearing the Bluetooth pairing list.

 

Clearing the headphone pairing list

Power off your Hearphones.

Press and hold the Power/Bluetooth® button for 10 seconds, until you hear “Bluetooth device list cleared”.

 

Delete your Bose Hearphones from the Bluetooth list on your device. 

 

Now all devices are cleared and the Hearphones are ready to pair a new device

 

Please let us know if this alleviates the stuttering. 

 

Thank you

ST

 

 

Bjwinspect
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Sep 24, 2017

Re: Bluetooth stuttering, hearphones

I did not unpair Bluetooth, but it seems the stuttering has stopped...

Community Manager

Re: Bluetooth stuttering, hearphones

Hi Bjwinspect,

 

Thanks for coming back to tell us how you're doing. If you think of something you've changed, please let us know. 

 

Please tell us about your experiences with your Hearphones.

 

Thanks,

 

ST