usendme1
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Jun 8, 2018

Bose Hearphones

I purchased my Hearphones directly from Bose with an order dated 3 Jan 2018.  Not sure exactly when I received (a few weeks later?), at any rate by the end of March the casing surrounding the neck hoop began peeling off.  At this point in time it's essentially like a peeled banana, both the inside and outside of the hoop.  I contacted Bose customer service, no response.  Anyone else have the same problem, if so, a suggested fix?  I tried a dab of super glue, didn't hold the material.  Thank you.

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bhyde
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Sep 14, 2017

Re: Bose Hearphones

Have had mine since last year and have not experienced this problem.  Please note that when working out/heavy activity I tend to use a cheap set of bluetooth buds instead of the hearphones.

Rather surprised no response from support.  I'm sure you'll get one now from your post.

bhyde
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Sep 14, 2017

Re: Bose Hearphones

Bose Hearphones Support 1-800-761-2673

ST - Hearphones
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Dec 23, 2016

Re: Bose Hearphones

Hi usendme1,

 

Thank you for joining the Bose Hear Community. I'm sorry you are having problem with the casing.

 

As bhyde suggested, please call Bose Hear Support 1-800-761-2673. We will take care of you.

 

Thank you,

 

ST