The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

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Registered since

Nov 23, 2018

Buds disconnect when in my ear

Buds connect via Bluetooth to the app; they even transfer new sounds.  But when I put the buds in my ears, they disconnect, especially the right one.  Tried resettinng the sleep buds, turning the phone on/off, and charging the case.  Nothing helps.  This just started happening this week.  Not sure if it has to do with he new app update on Monday.  

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Dec 15, 2016

Re: Buds disconnect when in my ear

Hi Sailali96,


Thanks for posting. I am so sorry to hear about that. Based on all the troubleshooting you have already done I would consult your local SleepBuds team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."




Tony G - Comunity Support