May 22, 2017
I am trying to buy a second pair of Headphones, as a birthday present. But the Bose website refuses to allow me to do that. It tells me my address doesn't exist. Commercial websites often respond this way, because I live in a rural area where the USPS doesn't deliver. So we're not in their official list of addresses. All other web sites recognize this possibility, and give a "Use this address anyway" possibility. But the Bose website won't let me order until I give them an address that's on their list. Which I can't do.
I know I can just call on Monday and deal with this on the phone. But I'd like to call attention to the problem. You have a lot of potential Hearphone customers with addresses not on the USPS list.
I continue to love my Headphones,
Thanks for taking time to write. I'm sorry about the difficulty you're having as you try to order Hearphones online. I will forward this to our web team.
Enjoy your weekend.
Were you able to place your order by phone okay? If you'd like, I can have someone here call you.
Please let me know if you'd like that and I'll send you a private message so we can get your phone number.