Recently (since the last update), I've been getting false alarms on a weekly basis - but different times/different nights. I have a single alarm time set up for 5:10am that I turn on/off every day. The false alarms are usually happening at night between 11pm and 1:30am - never on the same day of the week. I've deleted and recreated the 5:10am alarm and made sure there aren't any other apps that have alarms/notifications set on the phone (Samsung Galaxy 7). Don't enjoy being waken during the night for false alarms. 🙂 Thoughts?
Thanks for your post. I am very sorry to hear that you are having issues with your Sleepbuds, however I would love to help.
Have you tried deleting and re-installing the app?
I would also recommend performing a product reset on the Sleepbuds, you can do this by clicking this link.
Hope this helps,
Hector B - Community Support.
So I did a charging case reset and an app upload/reload on to my phone, per the suggestion, and I still got a false alarm last night. Very irritating. Is there anything else I can do to fix this problem?
Mar 27, 2019
We are sorry to hear the issue still persist. I would recommend deleting the alarm off your device and also the Sleepbuds and reset them again.
Please test this and let us know how you get on.
I'm sorry to hear that you're experiencing a similar issue.
Have you tested using an alternate device to connect the Sleepbuds to, such as a mobile phone or tablet? I'd be interested to know if the issue is specific to the application running on certain devices/operating systems, or instead with the physical Sleepbuds themselves.
I think I may have resolved my issue. Previously, per suggestion from Bose support, I had reset the case and reloaded the application on my phone - which didn't solve the issue. A week or so ago, I completely let the sleepbuds discharge and then recharged them. So far, I haven't had any more false alarms. Will post if they occur again.
Wow, completely forgot I posted this. Just searched the web for solutions to the same problem, and this came up. So, i was awakened at 2:30 last night for no reason. This is my second pair of buds to exhibit the same behavior. There is no 2:30 alarm set on my phone. I have not tried buds with software installed on a diffferent device; i have no other device. There are enough people complaining about this ... has Bose found the problem?
Thank you for reaching out today.
I am so sorry to hear that you are having issues with your Sleepbuds alarms functioning unexpectedly. Please, could you try the following steps to resolve your issue and let me know how you get on:
Let me know how you get on!