Thanks Vicki. I've done all 3 of your suggestions. The case was updated, the buds were already up to date, and the case was restarted. Will let you know if issue persists.
Thanks for the update, please do let me know if the issue persists and I would love to try and help you further.
Have a good evening.
Thanks for reaching back out.
I'm sorry to hear you are still having issues with your Sleepbuds.
Providing you have performed the instructions outlined above, then please get in touch with customer support in your country to seek service.