ST - Hearphones
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Dec 23, 2016

Firmware 1.4.1 Announcement and discussion

Available today - 2017-07-19

 

There are two updates:

  • Bose Hear app version 1.2.2
  • Hearphones firmware update 1.4.1

 

You need to install Bose Hear app version 1.2.2 to update your Hearphones to firmware version 1.4.1.

 

For best results, please follow these steps to ensure your Hearphones stay connected to the phone or tablet running the Bose Hear app.

  • Charge your Hearphones to 100% before you install updates
  • Disconnect your Hearphones from the charger, make sure it is on, and place it beside your phone or tablet.
  • Use the Bose Hear app Settings to set auto off to NEVER. You can put it back to your preferred setting after the update.
  • Keep the Bose Hear app in the foreground on your phone or tablet. It's okay if it's running in the background but if you close it or force-quit this update will have to start over when you start the app again.
  • Keep your Hearphones beside the phone or tablet during the update. This can take up to an hour in total. We're doing this to maintain a good connection. Otherwise, you could walk out of range or encounter interference that can break the connection and force the process to restart.
  • Check back after an hour to see if the update has completed.

 

 

To get the latest version of Bose Hear, go to the App Store or Google Play and search for Bose Hear.  Depending on the settings on your device, the Bose Hear app my update automatically. Otherwise, you must choose to install it.

 

When you open the updated Bose Hear app, it will automatically download firmware version 1.4.1.  Once that is downloaded you can update your Hearphones.

 

Bose Hear app version 1.2.2

Release Notes:

  • New connection user experience
    • Rather than connecting in the app via the old “drag to connect” method, there is now a big black and white button that says “Connect Product”.
  • Bug Fixes and Improvements

 

Bose Hearphones firmware 1.4.1

Release Notes:

  • Resolved Bug: the battery would drain after charging if the Hearphones weren’t used

 

Please reply to this post if you have any question about these updates.

Thank you.

ST

 

Previous release notes

25 REPLIES 25
thersites
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Mar 24, 2017

Problems updating to firmware version 1.4.1

I'm having tyrouble updating to firmware version 1.4.1. I have updated the Bose Hear app. It spends about 28-29 minutes "preparing update", and then it starts the whole process, over and over again. I've reset my Hearphones; I've restarted my iPhone 6S (which was just updated to iOS 10.3.3); none of this has made any difference.

 

Anyone else?

thersites
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Mar 24, 2017

Re: Problems updating to firmware version 1.4.1

It finally worked. It would be nice if http://btu.bose.com and the Bose Updater worked for Hearphones Smiley Wink

ST - Hearphones
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Dec 23, 2016

Re: Problems updating to firmware version 1.4.1

Hi thersites,

 

I'm sorry you had trouble with the update process. 

 

Was there some step you took to help the process to complete?

 

I'll pass on your comment about using the Bluetooth Updater at http://btu.bose.com to the development team for future consideration.

 

In this case, we needed to release these together. The previous versions of the Bose Hear app and firmware are not compatible with the updates released today.

 

ST

 

 

yeagerm
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Jun 25, 2017

Re: Problems updating to firmware version 1.4.1

I have the same experience. Many cycles of "Preparing Update" starting from about 30 minutes and counting down to "less than a minute" then sometimes starting again, sometimes not. Still not updated.

 

I monitor the progress on the "Settings" page of the App.

ST - Hearphones
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Dec 23, 2016

Re: Problems updating to firmware version 1.4.1

Hi yeagerm,

 

I am sorry you are having problems with the update. Thank you for telling us about it.

 

To confirm:

  • You have installed the new Bose Hear app version 1.2.2
  • What device and operating system are you using?

 

We're looking into the issue now and hope to have some information soon.

 

ST

yeagerm
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Jun 25, 2017

Re: Problems updating to firmware version 1.4.1

Yes, app is ver. 1.2.2

iOS 10.3.3

iPhone 7 128GB Black (GSM) T-Mobile MN9Y2LL/A

yeagerm
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Jun 25, 2017

Re: Problems updating to firmware version 1.4.1

Huh, just updated for me. I turned on and off the hearphones and quit and restarted the app several times before it finally updated.

ST - Hearphones
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Dec 23, 2016

Re: Problems updating to firmware version 1.4.1

Hi yeagerm,

 

Thanks for the added information and for letting us know the update has worked for you (finally).

 

I'm sorry for the lumpy experience.  We're looking into it.

 

ST

ST - Hearphones
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Dec 23, 2016

Re: Problems updating to firmware version 1.4.1

Hi yeagerm,

 

Thanks for the added information and for letting us know the update has worked for you (finally).

 

I'm sorry for the lumpy experience.  We're looking into it.

 

ST