I've just updated the announcement at the top of this thread. It now includes these tips from our service team.
For best results, please follow these steps to ensure your Hearphones stay connected to the phone or tablet running the Bose Hear app.
I don't have an iPhone, but my iPad automatically locks during periods of inactivity. This did not interrupt the process for me. Do processes continue to run in the background when your iPhone is locked? They do on my iPad.
I don't think the iPhone is different from the iPad in that regard. I disabled auto-locking when I had difficulties during the update just to be sure.
No problems downloading the Bose Hear App 1.2.2 but as others have commented it announces PREPARING UPDATE 34 min remaining then runs down to less than a min remaining (it stays on this for 6 to 8 minutes) then flips back to PREPARING UPDATE 34 min remaining. It's been doing this for two days now (I don't have much of a life) and despite 100% charged Hearphones and iPhone, and restarting them, then clearing the Bluetooth pairing, then re-pairing them, and ensuring both devices are fully charged, after about 45 minutes the message always flips back to PREPARING UPDATE 34 min remaining. I don't think this problem is my fault.
Thanks for taking the time to write. I'm sorry update process isn't working for you.
It sounds like you're doing everything you can at your end.
Let me look into this further here. The people I need to talk to about this are out until Monday.
In one of your other posts (Birdsong) you mentioned, London. London, England?
That's the place. It's a very large town on the other side of the Atlantic. I bought my Hearphones in your Long Island store. And after two days the upgrade has worked! I didn't do anything different; just kept on following your instructions and trying to make it happen. The first indication that something different was happening was a green and a red light on the Hearphones and a large rotating circle on the iPhone. All good now.