Hearphones Static

[theriac]

World volume contains a huge amount of static in both ears [correction, in right ear only]. If I turn off World Volume my bluetooth connection is good, but I can still hear low volume static, about the same level as someone trying to talk to you when you've cut them out. It does not seem to be electronic devices interfering, it continues everywhere. Renders my hearphones unuseable.

[theriac · Accepted solution]

Worked with tech support. First made certain I was at the latest firmware release, which I was. When the static continued after a reset, it was determined the probable cause was a defective mic and the Hearphones are being replaced. Great support from tech.

[Kimd37]

We are having this issue also. how did you contact technical support?

[ST]

Hi Kimd37,

I'm sorry to hear you're having an issue with your Hearphones.

Please call us at Bose Hear Support: 1-800-761-2673. 

Thanks,

ST

[theriac]

My issue was resolved with replacement Hearphones. Love them.