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Jun 16, 2017

Hearphones Static

World volume contains a huge amount of static in both ears [correction, in right ear only]. If I turn off World Volume my bluetooth connection is good, but I can still hear low volume static, about the same level as someone trying to talk to you when you've cut them out. It does not seem to be electronic devices interfering, it continues everywhere. Renders my hearphones unuseable.

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Jun 16, 2017

Re: Hearphones Static

Author Accepted Answer selected by theriac

Worked with tech support. First made certain I was at the latest firmware release, which I was. When the static continued after a reset, it was determined the probable cause was a defective mic and the Hearphones are being replaced. Great support from tech.

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Jun 16, 2017

Re: Hearphones Static

Author Accepted Answer selected by theriac

Worked with tech support. First made certain I was at the latest firmware release, which I was. When the static continued after a reset, it was determined the probable cause was a defective mic and the Hearphones are being replaced. Great support from tech.

View solution in original post

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Aug 14, 2017

Re: Hearphones Static

We are having this issue also. how did you contact technical support?

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Community Manager

Re: Hearphones Static

Hi Kimd37,

 

I'm sorry to hear you're having an issue with your Hearphones.

 

Please call us at Bose Hear Support: 1-800-761-2673. 

 

Thanks,

ST

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Re: Hearphones Static

My issue was resolved with replacement Hearphones. Love them.