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Aug 6, 2017

Hearphones cut out when moving my head

I just got a pair of these new hearphones.  When I listen to music from my iPhone or am talking on a call and move my head, the sound cuts out.  Is it my unit, is it a problem with the hearphone software, or is it something else?

ST - Hearphones
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Dec 23, 2016

Re: Hearphones cut out when moving my head

Hi @jlavintman


Thank you for joining us here.


I'm sorry to hear you are having a problem with your Hearphones. Please call us at 800-761-2673. Please have your Hearphones with you. We can go through the troubleshooting with you in real-time.


Thank you.