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rsh0327
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Nov 2, 2017

Hearphones will not turn off

Brand new hearphones will not turn off. I've followed the instructions, which are quite simple, namely, hold the power/bluetooth button until the battery indicator blinks two times and you hear the power-down tones.

 

I do this and the Hearphone's will not power done. Basically, holding in the Power button does nothing. I do get a bluetooth connection message with a short press of the button, so I'm thinking the button itself does work in some fashion, just not powering down. I do have the latest firmware (1.4.1). Ideas???

1 REPLY 1
Community Manager

Re: Hearphones will not turn off

Hi rsh0327,

 

Thank you for joining the Bose Hearphones Community. Welcome.

 

I'm sorry you are having difficulty shutting down your Hearphones. Please call us at 1-800-761-2673 and we'll take of you.

 

Thank you,

 

ST