g_giraud
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Jan 5, 2019

High pitch sound problem

I can't begin to describe how disappointed I am with the Bose Sleepbuds. I was really hoping that they would work. I got them as a Christmas gift and they did work seamlessly the first few days. However, after around the 7th or 8th time of using them, I started hearing the high pitch crackling noise. I researched the community and found out that I am not the only one with this problem. I have done everything that has been suggested i.e. update the case, check the latest firmware, resetting the case and unfortunately NON OF IT WORKS. I usually never bother about writing a review about these kinds of things. However, I am deeply disappointed since I am a fan of Bose products usually. However, this product is complete garbage. Will there be any new updates on this matter? Could the Bose company test it's on products before selling them with these problems? How can I change my pair for a new one?

 

Thanks,

 

Greg

38 REPLIES 38
Moderator

Re: High pitch sound problem

Hi g_giraud,

 

Thanks for reaching out. I am sorry to hear about the experience you have had with your Sleepbuds so far. We would like the opportunity to assist so you can enjoy your product the way it was intended. I would recommend contacting your local Sleepbuds support team for assistance. Here is a link you can use for contact information. Click on your region, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support

Felixgerlach
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Dec 25, 2018

Re: High pitch sound problem

Hello,

 

I have the same problem.

I have tried all the suggested things to get rid of the problem, but nothing worked. In the phoneless mode it doesn't get better at all.

I have also exchanged the Sleep Buds on Amazon - the only thing which has changed is that the crackling noise now happens on the right bud instead of the left.

Anyway, I also have contact the local customer service of Bose here in Germany. He offered me to change the Buds again directly with Bose. It would last up to three weeks.

Honestly, I expect happening the same as before and I'm very disappointed so far.

The Sleep Buds appeared to be such an ideal product for me to help me with my sleeping problems but this is just disappointing.

Who can acutally help me instead of going in circles? In the German community forum nobody of the Bose team responses anymore...

 

Best, Felix from Germany

c3ll4r_d00r
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Oct 12, 2018

Re: High pitch sound problem

They don't obtain/give meaningful updates here, they just refer to support line who exchange. I've also noticed these sounds changing over time, less chirping atm and more just an awful high-pitched whine.
Duckle01
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Nov 18, 2018

Re: High pitch sound problem

Yep, same here, I've tried all the suggestions. Nothing meaningful in response from Bose yet other than contact links. I did an exchange in early December but the problem didn't wasn't really resolved by this.

 

I have tried a few experiments though, and one thing I have noticed, when I tried swapping buds over (left to right ear), is that it seems like the high pitched sound doesn't necessarily travel with the bud, i.e. there are some sounds where my right ear is more sensitive to it than my left ear, regardless of which bug I use. I then tried all the different sounds; I think a lot of the sounds have exhibit some poor audio compression artifacts that are picked by my right ear more than the left. Some of the newer sounds don't really have the problem so much as others (e.g. "Boardwalk" seems to do the trick, and blocks out my partner's snoring quite well; But I can hear an uncomfortable high pitch sound with "Cascade" though).

 

So Bose, if you are actually reading any of these posts: are some of your samples higher quality than others? Have you looked at them after compression with a spectrum analyser to see if there are any particularly prominant frequencies/harmonics? For me, "Cascade" is terrible, but "Boardwalk" and "Warm Static" are OK (the later is not very good at masking snoring though - It's too constant).

 

At the moment I am only able to tollerate a small subset of the sounds though, which is really disappointing. When will there be some new sounds? Some where promised a while ago...

Moderator

Re: High pitch sound problem

Hello All,

 

Thank you for the posts.

 

We do have a resolution for the high-pitched chirping noises. Please contact your local Sleepbuds support team over the phone for assistance. If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.

 

The sounds were all precisely engineered for this product, but there are differences: some sounds are better at masking noise, others are designed more for relaxation.

 

Kind Regards,

Joel 

 

 

c3ll4r_d00r
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Oct 12, 2018

Re: High pitch sound problem

Okay thanks. What is the resolution?
slance
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Jan 18, 2019

Re: High pitch sound problem

I am also wanting to know what the solution is.

 

I returned SIX pairs of these... SIX

Every single one had the issue, and it seemed to get worse the longer I owned that particular pair.

Dont get me wrong, I LOVE this product and there  truly is nothing like it. However, I had to return them because I could not sleep when the buzzing started. 

I really want to know what the solution is because if there truly is a solution, I would like to re-purchase this product. However, I tried charging the buds, updating the buds, updating the case, using phone-free mode, putting phone in airplane mode, removing any other electronic devices from the vicinity, and screaming at them. Absolutely nothing worked. 

 

So please, enlighten me as to what the solution is (that I did not try). Otherwise, I am going to have to look into other options 😞

Felixgerlach
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Dec 25, 2018

Re: High pitch sound problem

Hey there,

 

one guy in the German Bose Forum mentioned that this problem appeared on his Buds since he installed Firmware 6.0.3.0, so the Firmware which first allowed to change the sounds.

He didn't read about the problem before that, but a lot after its' release.

 

Probably the problem is a Software-problem and can get fixed with another Update.

 

So, Bose, come on and get it done!! Don't lose your customer's trust.

c3ll4r_d00r
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Oct 12, 2018

Re: High pitch sound problem

Yeah I don't remember the issue when first released.

 

No doubt we will get a scripted response telling us to contact the support team for a replacement.

 

Even though you have had six replacements, they just say the same thing over and over.

 

Bose - what's going on? What's the solution?