Huawei Mate Pro 10 and updating firmware
My Huawei Mate Pro 10 seems to function with my new sleepbuds, however I'm unable to do a firmware update for them as the app shows it is searching for a few minutes and then gives up with a "No dice" message (they are charged, out of the charger and sat next to the phone when doing this). However if I download the app on my iPad then I have zero issues
I suspect the issue is linked to the use of Bluetooth Low Energy (BLE), which is something the phone supports - "BT4.2, support BLE".
Looking at the Sleepbuds FAQ, it lists the connectivity requirement as:
"How do I know if my device is compatible?
Your device (smartphone, tablet etc.) must support Bluetooth® Low Energy (also called Bluetooth Smart) to work correctly with the Bose noise-masking sleepbuds. Apple devices with iOS 10 or later are compatible and most devices with Android 5.0 and newer versions support Bluetooth® Low Energy."
I was also having it lose the connection to either Sleepbud at random, even with them under a meter away. Could this be the same root cause?
How can I troubleshoot these issues?