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May 4, 2017

Loss of battery power when off

I wasn't sure at first but now I know. My Hearphones battery loses power even when shut off. I fully charged them three days ago but turned them off. Today the battery is at 20%. Is this normal? The good news is when I do use them, I'm getting about 10-12 hours of use.
Moderator - Retired
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Mar 1, 2017

Re: Loss of battery power when off

Hi Promotherobot,


Sorry to hear about the issue you're seeing.  To resolve this, once you're done charging the headset, turn it on and then off again.  This should make sure the headset is powered off properly and you should not lose power.  We realize this isn't exactly ideal and it is something we are working on.



ST - Hearphones
Community Manager - Retired
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Dec 23, 2016

Re: Loss of battery power when off

Hi @promotherobot


Good news! We've got a new firmware update that addresses the power issue.


Firmware 1.4.1 Announcement and discussion


Please follow the link for all the details!