Re: Noise masking ear buds not fully charging
I'm sorry to hear that you are having problems with your Noise-masking Sleepbuds.
I would recommend giving your local customer service center a call and they will be more than happy to help you with these issues.
For those who are unsure of their preferred contact center details,follow this link and select your country, scroll to the bottom of the page where you will see a 'Contact Us' link.
@Lmmarmet in regards to your shipping, I apologize for the confusion. You only need to include your Sleepbuds and your charging case. I hope this clarifies things.
Have a great day!