I love the Soundwear Companion but sometimes my phone calls become garbled and neither party can understand each other. I have to switch off the Bose to speaker or phone and switch back. I'm using an iPhone XR and in my home office when this happens.
Any ideas what's causing it & a solution?
Dec 15, 2016
Thanks for reaching out to the community and sorry for the trouble you're having. We can try and help you here.
Can you please try performing a reset?
If possible, please try pairing your SoundWear with another device and test a call again.
Please let us know your findings when you get the chance.
Mohsin - Bose Support
Dec 5, 2016
Thanks for testing that for us.
Since this is still happening, we would suggest contacting support over the phone for service.
If you go HERE, select your region, scroll to the bottom of the page, choose Contact Us, and a phone number will be displayed for support.
Joel - Community Support