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bhyde
Enthusiast
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Sep 14, 2017

Problem - Hearphones update repeatedly loops

This morning I noticed some choppiness with the stream from my Hearphones.   When I checked the Android app it indicated it was preparing/downloading an update.   This was around 7am.   Through the morning I noticed that the app would indicate an update process status showing the minutes remaining followed by a countdown of seconds and then jump back to  a 17 minute countdown.

 

During this time I made sure the android phone was plugged in, no screen saver/sleep modes were active and there was a strong wi-fi connection.  With the Hearphones, I kept them close to the phone,  made sure that the auto-timer was set to Never and In-Ear Detection was off.

 

This update loop has been going on for +3 hours.

 

The Android app version is 1.2.4

The Hearphone firmware is 1.4.1

 

Thanks in advance

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
bhyde
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Sep 14, 2017

Re: Problem - Hearphones update repeatedly loops

Author Accepted Answer selected by bhyde

Thanks.  I did contact support and they concluded that a replacement would need to be sent.  

Downside to this is not having my Hearphones while waiting for the replacement to arrive. 😕 

View solution in original post

5 REPLIES 5
ST - Hearphones
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Dec 23, 2016

Re: Problem - Hearphones update repeatedly loops

Hi @bhyde,

 

Thanks for writing. I'm sorry you're having trouble with the update to the Bose Hear app.

 

It sounds like you're doing all the right things so please call Bose Hearphones support at 1-800-761-2673.  They will help you, and we need to get your experience with this logged.

 

Thank you,

ST

 

 

For others reading along, this is an update for Android devices only.

 

This coincides with new firmware (version 1.6.3) for Hearphones.  You read about the changes in Firmware 1.6.3 announcement and discussion.

 

 

 

bhyde
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Sep 14, 2017

Re: Problem - Hearphones update repeatedly loops

Author Accepted Answer selected by bhyde

Thanks.  I did contact support and they concluded that a replacement would need to be sent.  

Downside to this is not having my Hearphones while waiting for the replacement to arrive. 😕 

View solution in original post

emich
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Nov 17, 2017

Re: Problem - Hearphones update repeatedly loops

When I updated to 1.6.3, the initial indication was it would take 30 minutes to update. It ticked down to 2 minutes left, and sat there at 2 minutes for at least an hour. I restarted my iPhone, the Hearphones, and the update, and it worked the second time.

sounder321
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Feb 10, 2018

Re: Problem - Hearphones update repeatedly loops

go to (Bose updater page)

BTU.bose.com

 

Plug the USBcable into the headphone USB jack and the other end to the PC.

Follow onscreen directions.

 

My phone updater loops too, but this works.

sounder321
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Feb 10, 2018

Re: Problem - Hearphones update repeatedly loops

>>headphone USB jack

Make that HEARPHONE USB jack