In the past few weeks, I've noticed that my right sleep pod loses charge about twice as fast as the left sleep pod. They both start out at 100% when I go to sleep, but when I wake up in the morning, the left one is at 60% while the right one is at 30%, or even so low that it's completely dead when I wake up. I have updated the app and the case firmware, and the problem was not resolved. Any suggestions for what else to try? Can they be replaced if they are defective?
Dec 15, 2016
Thanks for chiming in. We’re sorry to hear about the trouble you’re having with your Sleepbuds. We want to see them work out for you and we know how important it is that they do. We know it’s frustrating when a product stops functioning properly, and we recommend that you please try the following troubleshooting steps to see if it helps you:
Our goal is for you to have your best night of sleep ever. If the issue persists, it seems we’re unable to correct this with troubleshooting, and your Sleepbuds would be in need of service. For best assistance, we recommend that you reach out to the Sleepbuds Support team in your region who will be fully equipped to provide your service options and get you back up and running again.
Tony G - Community Support
Dec 12, 2018
i don’t understand why the sleepbuds have such a hard time with the charge when they’re so new. I have to check mine several times a day just to make sure they haven’t stopped charging. Tonight, even though they’ve been successfully charging for 15 hours and both sleepbuds had solid lights, one is only at 40 percent and is estimated to have a dead battery two hours before I plan to wake up. I love the sleep I get with my sleepbuds, but am driven mad by how glitchy they are on a regular basis! And then, the only solution is to follow multiple steps...too much effort for an expensive product from such a reliable brand.
I checked the eartip, made sure the case was updated, reset the charging case, and uninstalled/rebooted/reinstalled the app. When I went to bed last night, the app said that the left earbud was at 100%, and the right was at ~55% when I went to sleep, which was strange because they were in the case all day. The right earbud disconnected after about 90 minutes, even though the app said I had at least 8 hours. The left was still okay.
This morning, they charged for about 90 minutes in the case and then I took them out and checked on their battery levels in the app. The right earbud was at 100% already, whereas the left was only at 75%, which is the opposite of what I would have expected.
So my issue is not resolved yet, but I will try tonight and see if they discharge at the same rate.
Dec 5, 2016
Thanks for the question.
We do not repair the Sleepbuds, but instead, we provide you with a brand new set.
Please contact the Sleepbuds support team for further assistance.
Joel - Community Support
Feb 26, 2019
Feb 26, 2019
I'm sorry that this issue has recurred. This may indicate that the Sleep Buds are not communicating the remaining battery life to the app correctly, rather than indicating a hardware fault.
To cover all bases, please ensure that the charging case is up to date using the Bose Device Updater. Instructions to do this can be found on the site itself.
It is also worth disconnecting the Sleep Buds from Bose Sleep app and reconnecting them to see if this rectifies the issue. To do this:
Patrick - Community Support