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merlin1
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Sep 21, 2018

Right bud keeps disconnecting during night

Hi,

My right ear bud is not being seen by Bluetooth. I have done all the charging diagnostics / charging unit reset and the right bud is showing fully charged. 

3 REPLIES 3
Brandon_M
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Dec 5, 2016

Re: Right bud keeps disconnecting during night

Hi merlin1,

 

Thanks for the post, and I'm sorry to hear about the issues you're having with your Sleepbuds.

 

Are you able to reboot your phone, along with removing the Sleepbuds from the pairing list on your phone? 

 

  1. Open the Sleep app.
  2. Remove the Sleepbuds from case to avoid an incidental connection.
  3. In the upper right corner of the screen, tap the gear icon to open the Settings screen.
  4. At the bottom of Settings, tap "DISCONNECT."
  5. Once disconnected, place the Sleepbuds back in the case.
  6. On the mobile device, toggle Bluetooth off and back on.
  7. Close the case cover and reopen it.
  8. Remove the Sleepbuds from the case so they create a new connection with the Sleep app and mobile device.

 

 

Let us know if this helps!

 

Best Regards,

Brandon - Community Support

merlin1
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Sep 21, 2018

Re: Right bud keeps disconnecting during night

Brandon,

My sleep app is not opening up in anything like the way you are showing. I un-installed the app, re-booted my phone, re-installed with Bluetooth disabled, enabled Bluetooth, and still the same result, left bud showing, right bud nothing. It appears that without both buds interacting the app keeps searching.

Tony_G
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Dec 15, 2016

Re: Right bud keeps disconnecting during night

Hi merlin1,

 

Just wanted to jump in here to remind everyone that if you are having issues with your Sleepbuds, you can always contact your Sleepbuds support team for assistance. Here is the contact information: (800) 905-1273.

 

Regards,

 

Tony G - Community Support