Sleepbuds cant connect

[ShaneP]

Hi,

My sleepbuds cant connect to my iphone 7 after i updated it from iOS 11.2 to iOS  12. Why is that happening. My sleepbuds are crucial to me and i need them. Help anyone?

[digitalmediaphile]

You installed the GM release of iOS 12 and can't connect? They are releasing this to everyone on Monday. This is not good. 

[Mohsin_S]

Hi ShaneP,

Thank you for writing in. We understand the importance of your Sleepbuds, and we will definitely try to help you here. We have a few troubleshooting steps to try:

Please make sure the Sleepbuds are fully charged. 

• Turn Airplane mode on, then off on the phone. 
• Try closing the Bose Sleep app and re-open it. 
• Try clearing the paired devices on your phone including the Sleepbuds then try reconnecting. 

Let us know if this helps when you get the chance!

Thank you again,

Mohsin - Community Support

[dandrewk]

I've seen the suggestion about clearing paired devices from known bluetooth connections a few times.  With iOS, many BT devices won't show on this list -unless they are connected-.  e.g. The sleepbuds.  So if a user is having trouble connecting, there is no way they can clear/re-pair their buds.