Apr 30, 2019
Thank you for taking the time to post to our community.
We appreciate the frustration you may have if your Sleepbuds are not working as expected. We apologize for any inconvenience this may cause to you.
We would recommend the reset and the firmware update for the Sleepbuds. We have seen success with these steps resolving this issue. If you are still experiencing issues we suggest reaching out to your local Technical Support Team for a service.
Have a great day!
Thank you for your post.
I understand that these troubleshooting steps are already mentioned in this thread. I just wished to highlight that these are the steps that we recommend for resolving the issue which is being experienced. I apologize if this was not completely clear.
We have raised a ticket for this issue and are working hard to get out a fix as soon as possible.
We appreciate that this is frustrating but we thank you for your patience.
Oct 12, 2018