Volume control using the sleep app

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IM
Quiet Contributor

Volume control using the sleep app

Hi,
The sleep app instoled in my galaxy s7. I see the volume control mark but can not control the volume in earbuds by pressing it. I can control the sound level by using the s7 volume control by i prefer to control it using the app.
Any idease?
Thank you in advance
5 REPLIES
Moderator

Re: Volume control using the sleep app

Hi IM,

 

Thank you for reaching out to the community, and sorry to hear about the trouble you're experiencing. For clarification, you have tried to click and drag the volume slider within the Bose Sleep and it does not move or adjust audio? 

 

Can you please try uninstalling the app, and re-installing? 

 

Let us know your findings when you get the chance. 

 

Thank you again!

 

 

Mohsin - Community Support

 

 

 

 

IM
Quiet Contributor

Re: Volume control using the sleep app

I re- instoled the app - no change.

I see the volume icon at the left bottom corner of screen.
No response when I touch it and I can not see any sound bar.

I use galaxy s7 SM-G930F with android 6.0.1
Moderator

Re: Volume control using the sleep app

Hello @IM,

 

Thank you for the update. Can you provide a screenshot of what you're seeing if that is possible? 

 

Also, just for troubleshooting purposes, can you test the Sleep app and Sleepbuds with another mobile device? 

 

Thank you again,

 

 

Mohsin

IM
Quiet Contributor

Re: Volume control using the sleep app

Hi Mohsin,

Attached is the screenshot of my galaxy s7 screen showing the volume icon/

Itried to control the volume using the app installed in my Lenovo android tablet - could not control the volume using the app as well.

Thank youPresentation1.jpg for your help

Moderator

Re: Volume control using the sleep app

Hello @IM,

 

Thank you for the update and screenshot.

 

Please reach out to the Sleepbuds support team; the number is 1-800-905-1273.

 

Warm Regards,

Joel