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Oct 20, 2019

When will Bose treat Korean customers equally?

Dear Bose,

 

I contacted Bose Korea about the announcement of the sleep bud refund.

 

I was told that they could do nothing until an official letter from Bose Headquarter would be sent.

 

I think you are discriminaing Korean customers by dealing with differently in the US.

 

I strongly urge you to treat Korean customers equally in order to fix the problems quickly as for the US.

 

I look forward to hearing from you soon.

 

Best regards,

 

YD

1 REPLY 1
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Community Manager

Re: When will Bose treat Korean customers equally?

Hello YD,

 

I am very sorry to hear about your experience with your Sleepbud refund request and I understand your frustration.

 

In many countries, our customers will need to contact approved local distributors or local service centers to access service options or, in this case, request a refund. Please rest assured that we are committed to make sure that all our customers, wherever they are located, are able to replace their Sleepbuds or request a refund if this is the choice they have made. On a side note, I would like to point out that proof of purchase is required in order to obtain a refund.

 

I would love to help you with this and I will be contacting you via private message very shortly.

 

Many thanks and kindest regards,

 

Anne - Community Support

 

 

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