The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
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ST - Hearphones
Community Manager - Retired
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Dec 23, 2016

Wireless Headphones Firmware Updates Available

Update: February 10, 2018

Hearphones firmware updates are now available at (for Windows and OSX)

You may be asked to install the Bose Bluetooth updater sofware. Once you do that, you will be able to update the firmware in your Hearphones.  This will be much faster than updating over a Bluetooth connection with IOS or Android.

The latest firmware is version 1.6.4 (December 19th, 2017)

You can check what version you have using the Bose Hear app (IOS and Android) or by going to (Windows and OSX).