Thanks for reaching out to the community! I can absolutely help you out here - I just have one question, which headphones exactly do you have?
I hope that you have a fantastic evening and weekend!
Shiloh - Bose Support
Have you gotten your issue resolved? I am having the same issue. I can not get my iPhone X to pair with Soundsport Wireless. They will pair with other devices just not the iPhone X. I have tried two different Soundsport wireless headphones and neither will pair with the iPhone.
Just checking to see if you were still having an issue. I have found THIS posting regarding pairing a third party Bluetooth device that might help.
Tony - Community Support
Thanks for reaching out, but after troubleshooting with Bose techs on the phone we have come to the conclusion that the headphones are faulty. They are going to replace them. Thanks.