QC35 - Bose Device Updater not downloading new firmware

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QC35 - Bose Device Updater not downloading new firmware

I initiated the Bose Device Updater on my laptop and have the headphones connected to my Apple laptop but nothing is happening (no detection or downloading of possible new firmware).  The web page displays what is shown below but the next step in not happening.  What could be going on?  Is there a procedural step I am missed?

 

The Bose® Updater is ready

Connect your Bose® product to your computer using a micro USB cable.

1 REPLY
Moderator

Re: QC35 - Bose Device Updater not downloading new firmware

Hi fjerina,

 

Thank you for writing in, and sorry to hear that. Have you tried different internet browsers? Also, try swapping out the USB cable or try a different USB port. 

 

Let us know how everything goes when you get the chance. 

 

Thank you again,

 

 

Mohsin - Community Support