Soundsport wireless headphones - keep switching on!

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Silent Starter

Soundsport wireless headphones - keep switching on!

For the last week or so my Soundport wireless headphones are automatically switching themselves on and in turn connecting to my iPhone. This happens every 30secs until the battery drains. EXTREMELY frustrating. I’ve updated to latest firmware and tried resets. Do you have any advice on how this can be fixed? Thanks
1 REPLY
Moderator

Re: Soundsport wireless headphones - keep switching on!

Hello Leew5280! Thanks for posting and welcome to the Community.

 

I am sorry to hear that's happening! That is not typical behavior. I'd recommend contacting Customer Support HERE to discuss available service options. Just select your region, and kindly scroll down to where you see "Contact Us".

 

Best Regards,

 

Greg - Community Support