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albarker01
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Registered since

May 26, 2021

Lifestyle 650 and Panasonic HZ1000B CEC Issues

Bose product name

Lifestyle 650

Country

UK

What devices were you using that were affected and what version are they on 
Panasonic TX55-HZ1000B 

Panasonic DVR DMR-PWT500EB

Apple TV 4K (2021)

 

Detailed description of the issue and steps to reproduce

I have just purchased a Panasonic TX55-HZ1000B 4K TV and am having issues with the CEC and other devices connected to the Lifestyle 650 via HDMI.  I have the following devices connected via HDMI to the HDMI ports on the 650:

 

HDMI 1 - Panasonic PWT-500EB DVR

HDMI 3 - Apple TV 4K (2021)

The 650 is connected to the TV via HDMI from the TV Out port on the 650 to the ARC/eARC port on the TV

 

With Lifestyle CEC setting 'ON', TV works fine and sound comes through Lifestyle speakers as 'Home Cinema' setting.  However, when I select either of the other 2 devices from the Lifestyle remote, the TV auto selects HDMI 2 and the device output momentarily displays the video from that device and then the screen goes blank!  After some investigation, I found that if I turn the CEC setting on the Lifestyle to OFF, I can view the output from either device (DVR or Apple TV) with stable audio and video.  However, if i want to view the TV again I have to reset the CEC setting on the Lifestyle to ON to hear the TV sound through the Lifestyle.  What a faff and not what I expected for a £3K+ AV system.  I must be doing something wrong, please could someone give me some advice. Oh, and I have replaced all the HDMI cable for 4k compatible ones and reset the system and HDMI devices numerous times.  Help please!!

 

 

 

 

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