About joelirwin

If it is like mine, it is possible for them to be paired but "offline", choose "playback devices" and check the status.  That seems to happen because the A2DP service which connects the sound to the headphone is not running.  Sometimes you can double click on the device in bluetooth devices and get it to reconnect.  Most of the time you'll need to remove the device and hope to get it to work when you add it back in.  I have found that it is best done without any other devices connected to the QC 35 and then turn off bluetooth and then back on.  But even then it may not work.  In that case you need to remove the device, uninstall the bluetooth drivers and reinstall them.  That works on my desktop.  On my laptop, I can't get my QC 35 'discovered' - I'm still working that one with Dell.  Bottom line is not all Windws 7 bluetooth drivers work well.  My SMK USB dongle with CSR drivers works but my Intel chipset on my laptop does not. Bose really has not been any help on this (so far) especially since they don't have anyway to test and help. ... View more

dozens of threads on this including one including the one  I just responded to.  Go check... it is either a BLE (Bluetooth Low emission) issue as implemented by the firmware which requires an update perhaps in the next 6 months???? or a faulty on/off switch or both.  Only current workaround while we wait for Bose to finalize the determination of the issue is to keep in plugged in charging when not in use.  Doesn't happen to the QC ii I have so far, but has happened to both my Soundsport wired and I have another turn on issue with my Revolve's. ... View more

just search on anc here.  there are over 5 posts in the last month alone of people unhappy with the change made to anc with the latest firmware on the QC ii.  I don't want to speak for them but it involves hearing things with anc at high they those users believe should not be heard.  I turned on my qc ii on high a couple of days ago on a flight and it sounded the same to me as the QC i but I may not be as 'picky'.   ... View more

bookkeeper - what they failed to tell you and perhaps they don't even know is that it is one of two (or both problems): 1. an implementation of bluetooth low emiission (BLE), which causes it to turn on when in proximity to another ble device - paired or not paired - yours or someone else OR 2. a faulty on/off switch.  Bose support people are looking at a sample set of QC i's (including mine), in order to pin down the cause.  If #1, they would have to change the firmware towards a different implementation of BLE.  No idea on how long that would be until a new firmware version came out but if you were patient, the firmware update would 'fix' the issue.  If it were #2 it would probably look like some sort of recall.  My pure guess would be that you would have to send it in to get the switch replaced.  Though I would be cllueless how that would get implemented. Just fyi - I now have a QC ii and have not seen that behavior so far, but I have a Soundsport wireless (with connecting wire), that turns itself on and I also have Revolve's that will turn on every time I power on my paired laptop. ... View more

This is a known issue and while some here believe it is a hardware issue with the on/off switch I am in the other camp that the issue concerns the current (and possibly some versions back) implementation of Bluetooth Low Emission (BLE).  That means if it finds any BLE device - paired or unpaired, yours or someone else's, it will turn on.  There is no workaround other than leaving it plugged in charging when not in use (or far away from any other bluetooth device).  I have owned a QC i and ii.  I had the issue as well on the i but not the ii.  Though I have also seen my soundsport turn itself on as well.  Bose has told me they are still testing known i's that have the problem to determine if it is a hw or firmware issue or both.  If it is firmware, we'll have to wait for the next release which may take a while (perhaps sometime in 2019).  There is no way to go back to a firmware version that does not have the issue.  If it is a hw issue, your guess is as good as mine what they will decide.  I have never heard of them ever doing a recall or free exchange to a large number of complaining customers.  Your guess in that scenario is as good as mine.  But I would suggest it may take a couple of months before Bose determine's the cause. P.S. - My two Revolve speakers and my Soundlink Mini will both turn themselves on if they get paired to my laptop and I turn my laptop on.  A different but yet still irritating implementation of BLE. ... View more

indy - the 'trick' I used only worked for about 3 weeks and it started happening again.  My only solution was to leave it charging when not in use.  I now have a pair of QC 35 ii and the on/off problem does not occur on them (so far :) )  BUT 1. Bose is still testing QC 35 i's that have the issue (some customers were asked to send them their QC 35s).  I have not yet personally heard if they have totally ruled out the hardware malfunction explanation (I do not work for Bose).  But I will say having now owned both a i and a ii that there is definately a different 'feel' for the on/off switch.  The one on the ii is firmware and harder (requires more effort) to turn on and off.  Perhaps that explains a hw issue as some here claim.  Jury is still out for me. 2. I have a soundsport wired that is also turning itself on.  Bose techs here say they can't reproduce the problem... yet....  And as I mentioned before, every time I turn on my Dell laptop, one of my two Revolve's which has been paired to it turns on - at least I hear it announce itself since it is often in a napsack.  3. The issue impacts many customers and Bose has been looking into it and hopefully in the best case scenario the firmware is updated and the issue goes away.  In the meantime, it is shameful to use the expression, that they have not got the word out to the phone support people who don't seem to know anything about what is going on and whose only solution is replace it with a QC ii which is not an acceptable solution im my opinion.  Not to mention that people here are complaining about the ANC in the QC ii with the latest  firmware update.  I have not read anyone here posting of an ANC problem on the QC i. ... View more

The sad part is  there are at least two Bose employees that lurk here that read all these posts and I know of at least one person in US HQ that I have talked to that knows about it and yet, the phone support people you call either are not aware or are perhaps are instructed to do stardard troubleshooting and then offer an upgrade at a discount.   I believe its actually worse than the power off problem that from a branding and marketing perspective that Bose is shooting themselves in the foot imho.  There are Bose people trying to figure out and confirm the issues/problems so that they can address them.  They have even asked some of us for our problematic QC 35s to help them test.  So we here know its either a BLE issue, a faulty switch or some combination - it's not about a particular/someone's single QC35.  We know, the testers know, but the phone support people either never got the word or (I hope not) have been instructed to ignore the problem and make people think it is about their specific QC 35 when we know it is not. Problems happen, issues come up and am personally grateful that Bose is looking into it.  I don't understand why they have chosen to handle it with the customers the way they have. ... View more

This is the current 'scoop' as far as I know from what Bose has told me (I do not work for Bose but have had a QC35).  One group of people have been told/concluded the problem are faulty on/off switches.  I am not in that camp/of that opinion - yet.  I had my QC35 for quite some time (almost 2 years) and then 'suddenly' the headphones turned on by themselves with the switch still off and it seemed to happen in a random fashion - in one case, it sat in my studio untouched for about 3 weeks and then suddenly turned on and then kept turning itself back on for a few hours.   The only 'workaround' was to keep the headphones charging with the cord when not in use. Having talked to Bose reps in Mass. and the support people here on this board, they are pretty convinced that in one of the previous versions of firmware (or perhaps just the current one), they implemented "Bluetooth Low Emission" (BLE) which is a way a device detects and automatically connects to a bluetooth device - whether it was paired or not and whether it was your bluetooth device or not (could be a stranger's phone, for example).  They told me they are planning a 'fix' for the next version of the firmware, but I have no clue what that will be and when the next version of the firmware will come out. In addition, in order to be totally compehensive, they have asked for the QC35's of some users (including mine) so that they can also check the hardware and eliminate it as a possible contributor to the problem.  Mine shipped to them yesterday. And they may or may not agree with me, but I believe they have implemented BLE on other of their current devices as well.  My "Soundsport" in-ear buds, have the same behavior and they turn themselves on.  Since I keep them in a hard case and not visible, the only way I know they turned themselves on is the headphone icon on the top of my iphone 7+.  That is one of the reasons I believe the problem is BLE and not hardware (because the symptoms span Bose devices). The frustrating part is Bose does not have a consistent word out to the support people you would call and so they say its a localized personal problem and offer an upgrade for a percentage discount which is not imho a solution.  In fact, I can not personally say that the QC II's do not have the symptoms since I don't yet have a QC II myself and do not know if Bose implemented BLE for them.  And if Bose did, perhaps the BLE is implemented differently and hence the device does not turn itself on. P.S. - I believe BLE has also been implemented on my Bose Revolve's (I have two) since every time I turn on my Dell laptop, the Revolve next to it (which has been paired to the laptop) turns itself on as well. ... View more