About BigBlue

@joelirwinI'm surprised by your comments. I thought other stuff I read talked about firmware changes that affect the on/off capabilities. Didn't you even write in that thread referenced above about it? And wasn't there mention of a firmware update coming in "early 2019" that is supposed to address it?   I highly doubt my situation is realted to a physical issue. I've never stored anything else in the headphone case and I'm pretty careful with my $350 headphones. I'm not saying it is impossible. I did notice it the first time a few weeks after a flight where I brought them along and kept them in their case in my backpack when not using them. But, mine are literally turning on while sitting on my desk in front of me with no touching at all so to me it is more likely a software problem than physical. Even if the issue is due to a switch going bad, for Bose to make something that gets messed up this bad within a year of life is worth them going above and beyond to remedy. It makes them pretty much unusable to me because either they are on and randomly connecting to my phone or computer (as they did about 5 times in the short span of time while I was on the phone with Bose Support making my claim) or they have a dead battery and I can't use them.   In any event, this is a bummer of a situation for anyone affected and I hope it is either resolved by a fix or Bose handles it for people affected. ... View more

I started having this problem last summer, I believe after applying a firmware update. This was right about the time they were a year old. I don't recall exactly the situation. I put up with it for a few weeks and then started looking for solutions. I initially called Bose Support and they had me install the Bose app on my phone, update firmware again and make a couple changes. This was Oct '18. It didn't fix the issue but it didn't happen too often so I was lazy and ignored it. Lately I've started using them more and the issue is now happening more. I found this thread and then called support. The first-line rep first wanted to charge me $229 for a replacement set, then down to 50% of that, then tried to divert me to waiting for a firmware update which she only pushed for because I asked about whether one was coming. In the end, I escalated and received the treatment I would expect from Bose by the 'supervisor'. But this whole scenario should not happen. This means that people not as tenacious as I will be forced to pay Bose for a problem Bose caused or be forced to live with a defective product. Instead, Bose should own its mistake, come up with a firmware fix and disseminate that to all product owners. This would be a proactive and compassionate method to keep loyal customers happy.   I echo Joel's comments above that Bose should get all support resouces on the same page. Stop randomly giving out different stories and solution options (or no options). This is a problem caused by Bose to a product that worked perfectly for me for the first year and they should do everything they can to make it right for all customers. ... View more