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@ksut: You found the right thread. Go back through it. It lays out your several options in great detail. The best option (in my opinion) is to contact support and be persistent in requesting a free replacement. ... View more

Burcak: I never had the Bose app before my headset started having the issues. Don't think it is related. I think you'll find that your 'fix' is just a temporary reprieve and the issue will continue. It's been pretty solidly validated to be a physical switch issue. ... View more

I don't have an iPhone and I had the problem with my headphones. So I think we can rule the iPhone out.   More likely the scenario is that the headphones are turning on randomly and then connecting to your iPhone and your iPhone says "headphones connected... time to play music".   It's been pretty well established (read through this whole thread) that the headphone issue is a mechical one due to the switch prongs. ... View more

They replaced my QC35 headphones for free outside of warranty. That was enough for me. I didn't look for some explicit announcement about it. ... View more

I think people who aren't getting a free replacement might not be as persistent as you need to be. Be calm but insist that since this is a known issue with no resolution you want a free replacement. Ask the first level support rep a couple times. They will offer you various versions of discounts on purchasing another set. Decline them. Continue pushing, politely. Then tell them you want to be transferred to a supervisor. This has been well stated many times in this thread. "I paid a lot of money for this Bose product that was sold as being high-end, high quality and reliable. I'm not willing to accept that I have to pay (1/3, 1/2, 3/4) of the price of a new set just to have these XX month old headphones continue working." They aren't going to cave in and offer the free replacement right off the bat. Keep trying. Does it suck? Yes. But better to do that then live with broken headphones and be bitter. *If you're not in the US and not using US support your mileage may vary. I'm talking about US Bose support. ... View more

Yes, if some folks are getting different results that is very frustratring... ... View more

Vojo,   Did you tell them that you wanted and expected a free replacement or were you just waiting for them to offer it? Seems that you have to be insistent before they concede. ... View more

Is there anyone who has called support and escalated to a supervisor that has still been denied a free replacement set of headphones? I know it is not the best path to a resolution to have to be that persistent but Bose does seem to be doing the right thing ultimately if you are persistent enough and go through their troubleshooting process.   As for "root cause analysis shouldn't have taken more than a week or so" that's a bit unrealistic for an issue on a complex electronic device. They are going to want to be certain of the situation before they publicize anything and start an official resolution program. ... View more

I'll second Joel's comments about escalating the support call and getting a free replacement. I talked to a 1st line rep for a while and explained the situation in depth, mentioning the known issue. She kept offering variations on the discount of a QC35ii pair, working down from something like $285 to eventually maybe $140. After much discussion (including about 6 times of our conversation getting interrupted because my headset kept tuning on and pairing to my phone while I was talking on the phone) I eventually asked for a supervisor (I had to turn off bluetooth to stop it). The supervisor listened to my situation and promptly offered the free replacement. I haven't received the replacement yet, but it should be here by the end of the week according to tracking. I'm holding out hope that it is a new set and not a refurb, but either will be better than a set that fails as badly as mine were.   I'm not convinced one way or the other about the cause. My situation started a couple weeks after I took them on a multi-flight plane trip last winter (while they were still under warranty, but I thought I had updated firmware and it was a 'feature' so it took a while to work through) so the physical cause seems plausible. But mine would turn on in the case with zero touching and when they did manage to stay off no physical touch of the switch or outer shell would cause them to turn on (as you would expect with a switch contact problem) so it really seemed like a software bug. But I do see that several folks did the physical switch 'fix' with good results and there have been reports of this happening to people with stock (un-upgraded) firmware) so who knows what is actually going on.   What I do know is that Bose is supposed to be a high-quality manufacturer and their product is at the top end of the product category, pricewise, so I expect that either their products don't have these issues or they make the consumer whole if/when things out of their control happen. So far I'm seeing that they are doing the latter with enough perseverance by some customers, but obvsiouly they could be a bit more helpful to people calling in for the first time about this problem. This is literally a 'my $350 product becomes useless at a very young age' situation and that is never good. ... View more

Westy:   Your firmware situation is certainly a piece of evidence towards the idea that the issue is not due to a firmware update. With a prior version of 1.0.6 when your issue started that is probably the original firmware. ... View more

Has anyone researched to see when this spontaneous turn-on problem first started? From what I've gathered in my fairly limited research this problem didn't seem to start before maybe early 2018. To me this is a fact that counters the concept that it is a physical issue caused by pressure on the side cups from the case or other reasons. If it were purely a switch prong problem I would think someone would have reported it quite a bit earlier. I mean the QC35ii was released in Sept. 2017 so the QC35i must have been out in early 2016 or maybe even 2015? Why did nobody report the problem sooner? I don't know and I'm not trying to say one way or the other... I'm just searching for a clue to the reason this is happening.     ... View more

Cyriel,   I'm really bummed to hear that your QC35ii has also exhibited the same behavior. When I get my replacements I'll make very sure to protect them from excess pressure when stored to hopefully ward off the problem. I hope Bose identifies the root cause and finds a way to fix them so this problem can be remedied. ... View more

@Fernando1Try calling again and asking for escalation to a supervisor, then explain the situation. May have better luck with a replacement. ... View more

Greg_B,   OK, thanks. ... View more

Thanks Greg. Is there something I can do to investigate further or how do we address that situation? Feel free to PM me to discuss offline but I cannot find any moderators in the PM system so I can't initiate a message. ... View more

Why do my posts in this thread keep disappearing?? That's two times I've posted here and the message just goes away. I made a fairly long post (shortly before Evan_q's post) and even edited it a couple times and now two hours later it is gone. What the heck??   I'd ask a Moderator directly but I can't find either 'Mohsin_S' or 'Tony_G' in private message user list. ... View more

For anyone who has gotten replacements from Bose:   Were you sent a refurbished unit or a new set? I'm always leary of getting refurbished stuff because it was probably someone else's problem originally but I guess it is better than having a product that has a major known problem that makes them almost useless. ... View more

My QC35i headphones started having this issue last year. It started sometime befor the warranty was up but I wasn't sure what was going on and it took me a while to piece things together. By fall I opened a case with Bose Support and their suggestion was to install the app on my phone and turn on the sleep timer. As you can imagine, this didn't work. The weird part is that the issue would happen for a while and then go away for weeks so I was never really able to come up with a pattern. After having it start happen very frequently in December I finally got back to researching it and found threads like this one and this one: QC 35 won’t turn off.   I contacted Support again. It was a frustrating experience but eventually we got past the ridiculous assertion that I should have to buy a new set to resolve the issues with the headphones that started within warranty and were not at all related to anything I had done. We'll see how things turn out soon... ... View more