Greg, I appreciate the response to my message. I understand that batteries leak after periods of time and that this is addressed by cleaning out the battery compartment. This is not the issue. This is just an added detail to show you what I have ruled out as an issue. It is clear that the headphones are failing because of the location of the wiring on the battery compartment door breaking from normal use. I have been very careful with these headphones as they are clearly expensive, premium products. I have even opted to buy Bose brand cushion replacements instead of aftermarket knockoffs, which are much less expensive. It is extremely frustrating that by taking care of them I have gotten myself out of my own warranty and now I have no solution and just a paperweight. It seems extremely unreasonable for someone to pay $200+ for a product and the failure to be something that "cannot be repaired" even by the manufacturer (you, Bose). Surely Bose can stand behind their work for someone who is a loyal customer of several products.
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I have had my QC25s for a while now as a gift. It has been a bit since I used them but they were laying around as I needed to purchase replacement cushions and a cable as I’m out of warranty. However, I got back and the battery in there had leaked and the powder filled the compartment. I cleaned that and replaced the battery with a new one and find it still does not work. From research it looks like this problem is usually either bad contacts, which I doubt from inspection, or a bad wire connecting the terminal on the compartment door. This is very upsetting as these headphones are not cheap and I would expect the failure mode of these headphones to not be something so trivial as a small wire in a part that is expected to move. I own a few Bose products and the experience is always great however some issues like these are found in many products (eg bad cable on soundsport earbuds). I’m starting to consider other companies, but am hoping Bose can address these details. Such a large company ought to have a good sense of wear and tear of their premium products. Any help on fixing this, Bose?
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