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matei · ‎03-01-2019

Hi, For the subwoofer being too quiet... Make sure that the connection to the soundbar is setup correctly (white light on the subwoofer), Either run AdaptIQ when the subwoofer is unplugged OR reset the AdaptIQ settings In the app set the bass at +100, lower the other channels under 0 (I have mine at -30). The woofer kicks in harder at louder volumes (50% and more). You don't get couch shaking bass output at 10 20% volume. For the DLNA, I also have a NAS in the house, would be a nice option to have, but my guess is that a DLNA player development and implementation will not happen. Especially because it was never advertised. As a workaround I use the bluetooth connection from my laptop if I want to play music from the NAS. Though a 10 EUR/month subscription to Spotify is way much more confortable from all points of view.

matei · ‎02-28-2019

Hi, I have the same problem; it seems to actually be a feature, not a bug (believe it or not) It works like this: The soundbar supports multiroom speakers. In order to deliver sound data in sync to all the speakers, you need some buffering time. And this is how the sound output gets laggy (I have over bluetooth somewhere around 700 ms delay, which makes watching any movie impossible). One can not simply turn off the multi room support, probably because nobody from the software develeopment perceived this 700 ms delay in the sound output as a disturbance. There is somewhere on the forum pointed out that the soundbar was ment only for audio output over bluetooth (like playing music from the pc, without video) So Bose offers: synchronized sound output in multiple rooms (in case you buy more of their products) In exchange of: movie watching from the laptop / mobile over bluetooth

matei · ‎02-26-2019

There was a clear intention of releasing the firmware, otherwise there would have been no post. My best guess is that something went wrong and they postponed it for next month...

matei · ‎02-13-2019

Hi, Please, after so may bugs reported in such a short time, be kind and try to document the firmware releases and app updates better. Spend a bit of your time, and tell us what was modified. The statement " a number of feature enhancements, bug fixes, and stability improvements" is more than empty words. Your previous update was in January. I don't think it is that hard to present your bug fixes and enhancements as a list. On the Google play page it says: • New Alexa Features now available: Routines, Reminders and Named Timers .<-- Nice description • New soundbar settings for multi-room audio sync .<-- Nice description • Additional bug fixes & enhancements.<-- Tells me absolutely nothing Regards, Matei

matei · ‎02-10-2019

It is enough to fit a hdmi cable thickness anywhere you want along the soundbar length. On the other hand, I personally think that it would be better to get a narrow, blind mounted shelf. It is certainly cheaper, you can chose it match the soundbar, and most of them have some sort of vertical adjustment/compensation. The lack of vertical adjustment on the wall brackets I find to be a big minus for the wall mounts of the soundbar.

matei · ‎02-05-2019

Hi, I think i figured out what happened. If there was no updates from Bose's side within the last 10 days, then the only thing that changed was a setting of my Spotify account. I've setup a device password on my Spotify account. In order to do that one needs to login over the Spotify web page. Until now I was logging in over the Facebook authentication for Spotify access. I also started issuing a command to Alexa 'turn the Bose Bar off' and then requesting to play from Spotify at the beginning of every day. On the Bluetooth lag problem, there should be an option to disable buffering when playing over one speaker. In the sense that whenever you are sending a sound track that originates from a video, this lag makes the video impossible to follow. This happens, of course, regardless whether the video comes from a pc source or mobile phone. The buffering makes, of course, sense only if one needs to play over multiple speakers. It is not clear whether the Bose Bar uses AptX protocol, but that should allow a lag of 35/40 ... 100 ms. It would actually be great if a computer could be wirelessly connected to the Bar without having this 600 800 ms lag.

matei · ‎02-03-2019

Hi, Last week I was in skiing holiday, it turns out that the Alexa started working without problems when I came back. Have no idea why, but it is ok. Regards, Matei

matei · ‎01-23-2019

Hi, Just from my experience, when the soundbar's volume is low, then the bass output is also almost not there. The volume of the bass module and the volume of the bar do not increase proportionally. When the soundbar is set at 50 - 60% volume the subwoofer starts sounding like it is really there. At about 75 - 80 % it really tries to blow my windows off. You can always set the bass to +100 and the centre and treble channels to -30 -40. You will get the bass kicking in earlier. Regards, Matei

matei · ‎01-21-2019

Hi Joel, The soundbar is connected over wifi. Regards, Matei

matei · ‎01-19-2019

Hi, For instance: play music from Spotify on Bose Bar produces an acknowledgement but the bar does not switch to the required input channel. Next track is working every now and then, Volume to XX% worked every time except once when it took Alexa about 5 minutes to actually switch the volume. If you want me to test something in particular, pet me know, I have the time

matei · ‎01-16-2019

Hi Brandon, Thanks for the reply! As a matter of fact it turns out that Alexa stopped working that nicely with the Soundbar. Sometimes it performs the requested actions (playing requested song, or skipping a track) and sometimes it just sais ok, but the action is never performed. Any suggestions?

matei · ‎01-12-2019

Hi, I just bought a soundbar 700 and a bass module. I have never seen so many bugs in a single product since Windows 98. Just to clarify my background a bit: I am a mechanical engineer specialized in numerical simulations. I am surrounded by computers and technology the whole day, part of my job assignment being to develop different computer codes for FEA simulations. Things that I was facing: 1. I had to perform a factory reset immediately after plugging in the soundbar because for a reason the app refused to discover the soundbar. 2. After the network setup the soundbar decided to update itself. Which is fine, the app was showing that the bar updates, but it gives too little feedback during the update such as: download completion in % and installation finished in %. It just leaves you wondering IF the whole thing is frozen. 3. The bass module was very quiet at the beginning. I attempted several things written on the forum, including reseting the soundbar and deleting it from my Bose account. When I tried to add back the soundbar, the app refused to register it for more than 40 minutes. 4. I tried plugging in the bass module directly with a stereo cable to the soundbar (I don't have any mono cable at hand). It didn't do anything... (best description I can imagine) Although it created another accessory speaker in the app. The app was really laggy in deleting that speaker. 5. There is a 600 ms LAG ON THE BLUETOOTH connection with a windows 10 pc. And probably the same on Android devices. This is seriously unacceptable. 6. Sometime along the way the soundbar refused to play anything from the TV. After some powering on and off and reconfiguring of the TV output it finally worked again 6a. During all this back and forward of setups the bass module started working. Now it sounds like it is preparing to spit the windows out of my living room (at around 1 o'clock in the night, waking up my wife ,) ) 7. It is not clear what is the firmware of the Bass module and how can one update the firmware. Most of the problems I am mentioning here are purely software issues. The system costed 1400 € and in my opinion it should work flawlessly. Setup / patchup a decent firmware and release it for everybody to enjoy. On the positive side, Alexa works flawlessly both with Spotify and with Philips Hub. Regards, Matei

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