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- About 40Winx
About 40Winx
since
01-20-2019
a week ago
40Winx
Animated Arbiter
16
Posts
24
Likes
0
Solutions
3 weeks ago
3 Likes
Update to my personal situation. I have arranged a refund and the operator was very interested in the poor product and the poor service offered here in the online community by the moderators. He wanted to know specific names of moderators ignoring direct questions and also admitted that this is the first product regarding wellness that Bose has ventured into, stopping himself short of admitting there was a persistent issue for many. I am glad to be rid of them personally but hope they do manage to resolve this in future. To everyone else, if you are struggling and a refund is an option then I strongly recommend you take it. Other than that I commiserate with you through your struggles and I wish you the very best. For those who don't have any problems and they work fine... You are honoured, truly enjoy the sleepbuds on behalf of the rest of us!
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3 weeks ago
I am glad to hear that a replacement has worked for you. May I ask how long you have been using the replacements for? Did you get any explanation as to the future of this product as regards updates of any kind?
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3 weeks ago
Have you thought about contacting trading standards? I'm sure they'd be interested in the whole situation especially regarding a defective product without a refund option. They may be able to exert some external pressure on Bose.......?
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3 weeks ago
F.A.O. Development Team * We need to know if you have future plans regarding keeping this product current and up to date. If so what are they - we want specifics. * If there are none or are on the distant horizon then we need to know that too. In an age where transparency is the goal, I suggest swift, honest answers as the best policy for dealing with your customers.
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3 weeks ago
2 Likes
I agree with everyone else here, an unusable product, pathetic after care and not what one would expect from a brand like Bose. Incredible to continue selling this product without an update to fix. I've been angry but I'm over it. I shall be getting a refund and staying well away. Bose if you even care about your customers then know this: we wanted this to work like you do but if you don't communicate with us and inform us of your plans with this product you leave us no choice but to abandon your sinking ship. We will find another solution, one that doesn't make us angry AND tired. We just wanted you to be as good as we thought you were. I'm so gutted.
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a month ago
2 Likes
Thank you for your eventual reply. We have all been waiting for a response but sadly this isn't what we all had hoped for. You say "We're continuing to develop and improve the Sleepbuds through a timetable, and we're not able to provide details, but I can assure you as soon as we have information on additional updates and features we will communicate this clearly to the community. " In order to satisfy your customers you will need to reveal roughly WHAT you plan to "develop" either software or hardware and secondly WHEN these improvements can be expected. If the improvement is not scheduled to be swift enough then we will be forced to make our own informed decisions. If there are no more statements expanding on our initial requests then that is the end of the line for quite a few of us. Keep us informed, keep us happy. It's quite simple really. Now please return with the answers to the two above questions.
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a month ago
I'm sorry to hear that.... I managed until 00:45 and had to rip them out. Are they getting worse???
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a month ago
1 Like
According to citizens advice (UK law) : "Find out if it’s easier to use your legal rights on faulty goods instead. It’s usually easier within the first 6 months. You have legal rights for up to 6 years (5 years in Scotland) if there’s a fault." On this proviso I expect you probably can since the product is faulty and you've had it less than 6 months.
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a month ago
I'm glad you got your refund. I agree, it's not very clear. For the record it's a 30 day no quibble return to your retailer and also to quote Bose, "Bose sleepbuds are covered by the Bose Limited Warranty for a period of 2 years." So basically you can have perpetual disappointment for up to two years with the sleepbuds product or you can save your sanity and bail this sinking ship. ~sigh~
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a month ago
4 Likes
I am STILL waiting for a response..... Why can you not pick up a phone e and find out what the hell is going on? This is such a mess and you need to show us you are doing something about it and I mean beyond offering us suggestions that we have already done. And stop giving us the spiel to contact our local Sleepbud support team for assistance, we know how to go about getting a replacement or a refund if we want one! What we WANT is information. Now please can you do your job and get us what we want.
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a month ago
2 Likes
Are you reading this Bose? We have HAD ENOUGH! What will it take to get a quality response from you? Why have we had no news on app updates? Moderators, do your job and get some information from higher up the chain please. This is disgusting customer handling from Bose. The brand needs this to be solved. And fast.
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a month ago
3 Likes
It sucks doesn't it.... For a sleep aid it's ruining our sleep!! So many of us having this problem. It kinda defeats the object. Unless you want a refund or replacement then Bose really can't help us. What we need is an update from the tree ABOVE these pathetic moderators. All we get is a standard template "Thanks for posting, I am so sorry to hear about that. I would recommend contacting your local Sleepbud support team for assistance. Here is a link you can use. Click on your region, scroll down until you see "Contact Us." It's an absolute joke. The honest response which would restore our confidence in the brand would be an update of timescales for a future app update. Even if it's a long way off it would give us hope but for now, with nothing on the horizon it's as good as over. Bose... Are you even listening to your customers? Please respond.
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a month ago
I hear it too. It's ruining my sleep more than helping! You will probably get a reply from a Bose mod who suggests updating your app, resetting the charger case... Blah blah.. then when you say you have already done that you will get a beige message suggesting you contact Bose directly basically for a replacement or refund. We have tried asking for update timescales which is routinely sidestepped so this basically leaves us ALL suffering. As I see it we have two options: Suffer it and go crazy or Stop using it. I'm falling into the second camp at the moment, last night I switched off. Seriously thinking about coming back to them in a year, see if Bose have got their act together then. These Mods and our treatment here are giving their brand a bad name. BOSE you need to listen! We are NOT happy!
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01-22-2019
02:33 PM
3 Likes
Tony With respect, I have read every post and reply in this community and NO it does not help. You, representing Bose, have sidestepped my original request which was a date or timescale for an improved update. If there is none, we would appreciate an honest explanation. We all want transparency here. Please respond.
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01-22-2019
01:56 PM
4 Likes
Please forgive the bluntness of this, I am tired... very tired. After having owned the earbuds only 4 days, I am at the end of my short, frayed fuse. I really thought this would have been a vigorously tested product that has been brought to market but what I actually have is potentially good but failing me nightly product. I am using android 7.0 the latest Bose Sleep App and a Charging case which has been reset many times. So far I have heard the ghosting or phantom tones in the following effects: Warm Static - definitely the Loop from Tranquility playing in the far distance. Only discernable in the early hours when my brain has heard if for 4+hours . Altitude - Musical Tones can be heard immediately on this one, I can't use it at all. Shower - This one is actually pretty good but give me random ping noises in the night and wakes me up ?!?!! All issues always in the left ear bud. I haven't made it through the night on just one effect alone. So Bose, this is the deal - you have promised us a quality of life which you are very close to delivering. Many of us have similar problems and yet we all do not want a refund or a replacement. We want an UPDATE! Please Bose, be honest and admit this is an issue and then give us hope. We want this to be as good as we know it should but we need a timescale. We need the date of a future update. If no specific date has yet been decided then an honest reply why this is taking so long would help us. Just don't lie to us. We really don't need it. So when can we expect an update for our Sleepbuds?.. Days? Weeks? Months? While we are at it when can we expect more sounds in the library? Thanks in advance. Little Miss Tired 🤷 .. on behalf of the whole community.
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