About dstrong98

@joelirwin thanks for the reply. I was leaning towards hardware only because problems surrounding power on/off typically make me assume faulty switch, though that's really narrow minded of me.    Specifically, I very much appreciate the latter half of your reply as I certainly feel that everyone experiencing this issue should read what you said. I called Bose Customer Service a couple of times and finally asked to speak to a supervisor whom after describing the whole situation, agreed to exchange my headphones for no additional cost. I'm a firm advocate for handling things at the lowest level possible, though in this case, I felt it was warranted. Given the excessive price point for these headphones, I would expect they last for quite a long time. Less than 2 years of a lifespan is unacceptable IMO which is exactly why I felt like I needed to speak to someone of a higher authority. After mentioning that I am but a single member of a group of people all experiencing similar issues, the supervisor that I spoke to was very understanding and eager to resolve my concern.    So I stress to everyone experiencing the issue currently and to the unfortunate few who will experience this issue, the squeaky wheel gets the grease. ... View more

Hey joelirwin,   I just started experiencing this issue over the last couple of days. My firmware was a little out of date when I first encountered the issue so I updated to the most recent version - though I'm still getting headphones that turn on every few seconds after turning them off. I called Bose, and they wanted me to pay $250 for a replacement. I told them it was absurd so I was offered 50% off. I still told them that was absurd and they responded with that's the best they could do.   I haven't heard of fixing the on/off switch yet, though I'd likely stay clear of that route as I'm not sure if I trust myself to try taking these apart haha.   I'll be following this to see if theres a response by Bose for this, though I expect there won't be. ... View more

cassiofm, I couldn't agree more. I, too, have a pair of QuietComfort 35's series I and am very disappointed in Bose customer support. I noticed recently that my headphones would turn on by themselves. Even after toggling the on/off switch, they would turn off for a few seconds then power on again. I checked online to see other people experiencing similar issues as mine, all of which suggested to update the firmware and try resetting the headphones. So, the first thing I did was update the firmware through the Bose Connect iOS app only to find that the issue is still prevalent. I then reset the headphones, unpaired, and repaired with my phone, but I was still experiencing the same results.  This morning, I called Bose and explained them the issue and they told me the EXACT SAME THING: my headphones are out of warranty and the best that they could do is sell me a new pair for roughly $250 (USD). I'm unsure why I would pay another $250 for a pair of headphones that didn't last very long in the first place. The Customer Service representative then offered me 50% off, which albeit is better than paying $250, is still a lot of money that I would have to spend to replace my headphones. Needless to say, I am very disappointed in Bose and their lack of effort to stand behind their products. This will likely be the last Bose product I purchase. While I love the quality and ease-of-use of their products, I don't plan on paying high prices every year or so whenever I need to replace my current model because their lifespan isn't very long. So, just know that you're not the only one out there with these thoughts and feelings. ... View more